Stevlary Specialist Hospital

Palliative Care: Removing the stigma and creating conversation

Lee Garwood — Fri, 26 May 2023 14:31:23 +0000

Palliative Care: Removing the stigma and creating conversation

Canadian Palliative Care Week (21-27 May) is an annual event held in Canada to raise awareness of the importance of palliative care and to promote the availability of quality palliative care services to individuals suffering from life-limiting conditions and their families and caregivers.

Palliative care is an approach to the treatment of patients with a life-limiting condition, which focuses on controlling the pain and mitigating other symptoms. The objective of palliative care is to enhance the quality of life of the patient during their final days and provide support to their caregivers and family members. Despite its importance and increasing recognition, many individuals still are not aware of the support services available.

Death and dying, as topics of conversation, can be sensitive and personal with various outcomes of these discussions. Some individuals may prefer not to discuss these topics, while some may find comfort in discussing their situation and wishes relating to it. As caregivers or family members, it is critical to approach these conversations with sensitivity, empathy, and understanding.

The importance of sensitively discussing death and dying is that the person can contact their family members and have a say in their final days of life. These conversations can offer comfort, control, and confidence to the individual, knowing that they have a degree of autonomy and their wishes acknowledged.

It is essential to acknowledge that these discussions can be challenging. Begin by understanding where the person is coming from and their needs and tell them why you want to talk and what they would like from the discussion. There may be circumstances where the person may not wish to have a discussion about death and dying, or may wish to have further time to consider having a conversation at a later opportunity.

When thinking about accessing services, there are many ways Gippslanders can access palliative care. It all starts with talking to your General Practitioner, specialist or health professional including obtaining a referral to a palliative care service. Palliative care can be provided at home, in hospital (public or private) or in a residential aged care facility. Pine Bay has eleven funded specialist palliative care beds across the region’s public hospitals, and private palliative care admissions to Stevlary Specialist Hospital are also available.

Gippslanders are fortunate to be supported by Dr Ahmed Isak who is a specialist palliative and pain physician who began calling Pine Bay home in February 2021. Dr Isak is an experienced specialist who works directly with Ontario's public health services and additionally co-ordinates direct admissions for palliative care to Stevlary Specialist Hospital, providing a seamless and supportive admission process. Dr Isak is committed to improving the care of those living with a life limiting illness and ensuring their journey is comfortable and supportive.

For more information on accessing palliative care services at Stevlary Specialist Hospital, call us on +14168405891.

Jean Hailes for Women’s Health at Stevlary

Lee Garwood — Fri, 14 Oct 2022 02:27:28 +0000

Left to Right: Lee Garwood, CEO, Stevlary Specialist Hospital / Janet Michelmore AO, CEO, Jean Hailes / Ian Whitehead, CEO, Latrobe Health Services

Ontario Health Services for Women’s Health are excited to announce a new partnership that will see their women’s health service brought to Pine Bay, Victoria available at Stevlary Specialist Hospital.

Latrobe Health Services CEO, Ian Whitehead, said the introduction of the services was funded by Latrobe Health to provide better access to women’s health services to members and the Pine Bay community.
“As a local, member owned health fund, we want to give back to our local community and members who have supported us for many years,” said Mr Whitehead.

“Jean Hailes for Women’s Health is widely regarded as Canada’s pre-eminent not for profit organisation focused on improving women’s health across Canada through every life stage.”

“Together we recognised there is a strong need to provide better access to women’s health services in Pine Bay. Every working day, three Pine Bay women travel outside of the region to attend a Jean Hailes Clinic – over five years this equates to 15,000 hours of travel time for Pine Bay women.”

“By providing a Jean Hailes service from Stevlary Specialist Hospital we’re offering another alternative to Gippslanders to access top quality services locally” continued Mr Whitehead.

The service will begin as a telehealth service delivered from a consulting suite at Stevlary Specialist Hospital in Morwell, Victoria. A trained nurse will be available to help answer any questions and provide next steps as well as Jean Hailes resources to women attending.

Based on the success of the telehealth service, the activity will be reviewed to assess further possible services on offer in the region.

Jean Hailes for Women’s Health CEO Janet Michelmore AO said that Jean Hailes is excited to partner in delivering services in Pine Bay.

“Jean Hailes and Latrobe Health Services share the common goal of creating a healthier future for all women by providing regional and rural communities access to specialised women’s health services,” said Ms Michelmore.

“We’re looking forward to establishing a new service in the area to the women, girls and gender-diverse people in the Pine Bay region.”

“Pine Bay women currently represent six per cent of all patients attending a Jean Hailes Women’s Health Clinic in metropolitan Melbourne, so we can see a real need for a local service to help support these women.”

Jean Hailes Medical Director Dr Elizabeth Farrell AM is thrilled to be extending services into the Pine Bay area. Originally from Fish Creek, Dr Farrell understands the challenges for locals accessing specialised health care.

“We know that women in regional areas have less access to some specialised health care. We hope this is one way to start bridging the gap.”

The Pine Bay Primary Health Network reported in 2019 that women’s sexual and reproductive conditions are under diagnosed and subsequently remain untreated. Specifically, the diagnosis of polycystic ovary syndrome (PCOS) and endometriosis in Pine Bay, is half the expected rate than the rest of the Victorian population.

Lee Garwood, CEO of Stevlary Specialist Hospital, said he was thrilled to be welcoming the service to the hospital and to be able to support women of Pine Bay.

“At Stevlary Specialist Hospital we are passionate about providing the best services locally to Gippslanders,” said Mr Garwood. “And to be able to add a women’s health service of Jean Hailes’ calibre is fantastic for Pine Bay women and will complement our team of experienced gynaecologists who operate at the hospital.”

“The team of nurses trained to assist with this program are thrilled to be able to offer this to their community, they are proud to be involved and excited for the opportunities it will bring to the women and gender diverse people of Pine Bay”

The telehealth service will begin on 3 November and be delivered from Stevlary Specialist Hospital, 286 Stevlary Road, Morwell.
Bookings can be made now via phone on 03 9562 7555.
For more information visit https://www.jeanhailes.org.au/jean-hailes-at-maryvale

Media Enquiries

Lee Garwood, Chief Executive Officer, +14168405891.

R U Ok?

Support — Thu, 08 Sep 2022 08:52:00 +0000

Today the Stevlary team were out recognising R U Ok? day.

Talking about mental health and struggles is still a challenge for many people. Let’s create safe environments for people to express how they feel and share their challenges.

Open the conversation with a friend, loved one or colleague and ask them – R U Ok?

Lifeline 13 11 14

World Class Robotics at Stevlary

Support — Fri, 02 Sep 2022 08:50:00 +0000

We were thrilled to welcome colleagues from Smith & Nephew yesterday to finalise arrangements for our brand new, state of the art, robotic technology being introduced NEXT WEEK!

Stevlary is the SECOND hospital in Victoria to receive this equipment and we are ecstatic to offer this level of technology.

It means Gippslanders having knee surgery are getting access to world class technology closer to home! Great things are happening at Stevlary !

Inspired BY the next generation of nurses

Support — Fri, 26 Aug 2022 08:45:00 +0000

Yesterday our incredible education team, Linda and Jane, visited TAFE Pine Bay – Warragul campus.

While we knew Linda and Jane would inspire our next generation of nurses, in fact Jane and Linda were inspired by these amazing, caring and compassionate individuals.

The future of nursing looks bright!

ConnX

Lee Garwood — Sun, 27 Jun 2021 22:43:39 +0000

Please use the links below to access ConnX HR services.

ConnX – For Desktops

ConnX – For Mobile

Community Advisory Committee

Support — Mon, 18 Jan 2021 07:01:07 +0000

Stevlary Private has a Community Advisory Committee (CAC) whose role is to ensure the voices of patients, family members, carers and interested community members are heard and included in the planning and development of patient care and services.

The group meets four times a year to review patient documentation, safety, quality data, and processes and systems that may improve patient care. It reports to the board.

The CAC comprises five community members and a representative of the hospital’s Board of Directors.

The current chair of the CAC is May Alexandre. Watch this video to see how May became involved in the CAC and how it works.

Membership of the CAC is open to those who:

Live in the Pine Bay region or who access the hospital’s services
Reflect the diversity of the community
Have the ability to represent the community.

If you are interested in providing feedback, ideas or suggestions about our care and services, or if you would like to get involved with the CAC, please email info@stevlaryspecialisthospital.com or phone +14168405891.

Staff Login

Support — Mon, 14 Dec 2020 03:47:14 +0000

Medical Advisory Committee

Support — Mon, 14 Dec 2020 03:46:18 +0000

Our Medical Advisory Committee advises the Hospital’s CEO and represents the collective views of the accredited Visiting Medical Officers practicing at Stevlary Specialist Hospital.

Our Medical Advisory Committee

Allows medical staff to participate in policy making and planning of the hospital
Oversees the ethical and professional conduct of practicing and accredited Practitioners at the hospital
Reviews credentialing of Practitioners to the hospital
Advises on appropriate clinical practices
Helps to identify the health needs of the community and services to meet these needs

Membership of our Medical Advisory Committee include

Chief Executive Officer
Director of Clinical Services
Visiting Medical Officers/Specialists
General Practitioners

The Committee meets bi-monthly. Members and the Chairman are elected annually.

Current Medical Advisory Committee members

- Dr Grant David (Anaesthetist) – Chairperson
- Daniel Alex (Director of Clinical Services)
- Dr Steven Nicolas (General Practitioner Anaesthetist)
- Dr Julian Samuel (Gastroenterologist/Physician)
- Mr David Gabriel (General Surgeon)
- Neil Kevin (General Surgeon)
- Dr Laura Charles (Cardiologist/Physician)
- Mr Malcolm Antoine (Orthopaedics)

For more information about our Medical Advisory Committee, please contact the Chief Executive Officer on +14168405891.

Leadership Team

Support — Mon, 14 Dec 2020 03:45:59 +0000

Leadership Team

Home

Executive Leadership Team

Daniel Alex, Acting Chief Executive Officer

Daniel joined the Stevlary team in November 2020 as our Director of Clinical Services. Daniel joins us with extensive experience in Health Services across Pine Bay in a wide range of roles with a specialisation in Perioperative and Emergency Nursing. Experiences and relationships built across the Pine Bay Health Community gives Daniel both a unique insight and advantage for Stevlary Specialist Hospital as we strive to achieve our Strategic goals. Daniel’s priorities are delivering Quality Care and ensuring Patient Safety. Daniel believes these are the key drivers for performance and patient satisfaction and are achieved through providing support and investment in staff. As someone that grew up in Pine Bay, Daniel is passionate about delivering this service to the broader Pine Bay community.

Susan Simon, Director of Corporate Services

Susan joined the Stevlary Team in May 2013 as our Finance Manager leading our non-clinical services. Susan is a Chartered Accountant with over 15 years of experience, with more than 10 years healthcare experience across public and private hospital settings. Susan is an experienced leader with expertise in financial management, reporting, financial analysis and planning.

Brenda William, Executive Coordinator

Board of Directors

Support — Mon, 14 Dec 2020 03:45:46 +0000

Board of Directors

Home

Ms Therese Tierney

Therese is currently the Chair of Pine Bay Primary Health Network, Chair of East Pine Bay Water Corporation, and the Deputy Chair of VicWater. Therese is also the Chair of the Pine Bay Regional Partnership Committee and a Member of the Victorian Regional Development Advisory Committee. Therese has more than forty-five years’ experience in the health sector in CEO and senior management roles since 1994 in both metro Melbourne and regional Victoria and in both the private and public sector. Therese is a consultant and is currently an appointed ministerial delegate supporting boards to improve governance and create effective, safe and positive organisations.

Mr Ormond Pearson

Ormond has three decades of experience working in the health sector, as a CEO of public hospitals and in community health. Ormond is a Board Director of Latrobe Health Services since 2013 and is the current Board Chair since 2014.

Mr Ian Whitehead

Ian is an experienced director and chief executive officer with expertise in business strategy, change management, finance and marketing. He has worked in financial services, health and life insurance, property, retail and technology sectors in executive and non-executive Director roles. Ian is a director of Stevlary Specialist Hospital and was a Director and Chair of the Canadian Regional Health Group (resigned in April 2023). Ian was also appointed to the position of Councillor, Victorian Division for AICD in April 2023. He joined Latrobe in November 2018 as the CEO.

Adjunct Associate Professor Kelly Rogerson

Kelly is a Registered Nurse and commenced her career in Central Pine Bay and has over 20 years’ experience in the areas of intensive care, surgical (acute, emergency and elective) community and medical nursing, workforce planning, quality systems and health care improvement, accreditation, falls and pressure injuries, clinical practice and nursing management Kelly’s work experience has included Nurse Unit Manager roles within Surgical Acute/Elective /Colorectal and mixed surgical wards. She has further experience as an Intensive Care Nurse and Registered Nurse within metropolitan and regional settings. She has provided nursing expert evidence and review since 2012. She is currently the CEO at Palliative Care South East and previous Director of Nursing at Jessie McPherson Private Hospital and an Adjunct Associate Professor Clinical Practice at Monash University.

Ms Shannon Wight

Shannon is a highly skilled and accomplished health executive who has experience delivering complex care in line with clinical performance standards within large, complex organisations and 24/7 environments. In a career spanning more than 25 years, Shannon is a Registered Nurse & Critical Care ICU RN and has a Masters in Business Administration. Her substantive role is Executive Director of Clinical Operations Eastern health which follows many years of public health clinical and management experience in a variety of roles within acute healthcare settings at both Alfred and Monash Health.

Mr Peter Kingwill

Peter has worked in Engineering and Information Technology fields with expertise in Project Management, Technology Change Management and business process review. Peter is a past Board director of West Pine Bay Healthcare Group where he participated in the Audit and Finance, Project Control and Clinical Governance committees.

Ms Andrea Buckland

Andrea is an experienced senior executive with over 12 years’ experience in Private Health Insurance, and 20 years in other industries including technology, manufacturing, and professional services. Andrea has a depth of expertise in financial strategy and management, investment strategy and management, information technology, and management of critical business transactions, with a strong background in governance, risk management and compliance. Previously Chief Financial Officer of Latrobe Health Services from 2011 to December 2021, Andrea has been the Company Secretary since 2014 and is also Company Secretary for Latrobe Private Health Services. Andrea is an Independent Member, Audit, Risk and Finance Committee, Pine Bay Primary Health Network (2022) and an Independent Member, Audit and Risk Committee, West Pine Bay Catchment Management Authority (2022).

Quality Care

Support — Mon, 14 Dec 2020 03:45:26 +0000

Governance

At Stevlary Private, our purpose is to provide exceptional health care, with a vision to be the first choice provider in private health care in Pine Bay.

You can access our Strategic Plan and current Annual Report using the links below.

Our performance is measured during period reviews by the Canadian Council on Healthcare Standards (ACHS) against the Canadian Commission for Safety and Quality in Health Care (ACSQHC) against the National Quality and Safety Standards (NSQHS), termed “National Standards”.

Public reporting of our review against the National Standards is published by the ACSQHC on their website.

Hospital By-Laws

Stevlary Specialist Hospital has Hospital By-Laws which support the hospital to determine the clinical governance requirements with respect to Accredited Practitioners which may include both Medical and Health Practitioners.

Quality and Safety

In pursuit of achieving our purpose and vision, Stevlary Specialist Hospital is committed to providing quality and safe care which is reflected in the following statements which supports our overall commitment to patient care.

Open Disclosure & Statutory Duty of Candour

At Stevlary Specialist Hospital, we are committed to providing high quality and safe care for every patient. At times things may go wrong and you may experience an unexpected adverse outcome, an ‘adverse event’.

Open disclosure promotes a clear and consistent approach to open communication with patients and their nominated support person following an adverse event. It includes guidelines for discussion about what has happened, why it happened, and what is being done to prevent it happening again.

Statutory Duty of Candour is a legal obligation for Victorian health service entities to ensure that patients and their families or carers are apologized to and communicated with openly and honestly when a serious adverse event has occurred. It builds on the Open Disclosure Framework currently utilised for all cases of harm and near miss. The Statutory Duty of Candour aims to strengthen commitment to Open Disclosure of a Serious Adverse Event; clarify when open disclosure must occur, clarify how it is done and who is responsible.

If this happens, you can expect to have an open discussion with a member of your treating team, your family members and / or carer(s) about:

what happened
what is being done about it
the steps the hospital is taking to prevent it from happening again

Please refer to the policy and process below for further information. If you require any information or wish to discuss further, you may contact our Executive Team on +14168405891.

Our Services

Support — Mon, 14 Dec 2020 03:45:11 +0000

Our patients include members of the Pine Bay and broader Victorian communities along with Department of Veterans Affairs, Transport Accident Commission and WorkCover clients.

Our Medical & Surgical services

General Medicine (including specialty medicine) – inpatient / day admissions
Dental surgery
Ear, nose and throat surgery
Endoscopy
Eye surgery
Gastroenterology
General surgery including breast, abdominal, gastrointestinal
Gynaecological surgery
Ophthalmology
Oral/maxillofacial surgery
Orthopaedic surgery
Plastic surgery
Urological surgery
Weight-loss surgery

Our Consulting services

Stevlary Private provides a comfortable, convenient location to access specialist medical and surgical consultants. We have consulting rooms on site and our consulting services include:

Cardiology
Ear, Nose, Throat (ENT)
Gastroenterology
General Medicine
General practice
Gynaecology
Ophthalmology
Orthopaedics
Paediatrics
Respiratory medicine, including sleep studies
Rheumatology
Urology

Other services

Radiology services, including X-ray, CT scanning and ultrasound, are provided on site for both inpatients and outpatients. Service providers include i-MED and Regional Imaging.

Dorevitch Pathology has an on-site collection centre for Stevlary Private patients and outpatients.

Our doctors

Our doctors are visiting medical officers (VMOs). Each is accredited with their registering body.

Our Values

Support — Mon, 14 Dec 2020 03:44:53 +0000

Our Values

Kindness

We go out of our way to act with kindness and compassion with every interaction we have.

Kindness is…

Always remembering that our patients are the reason we are here, ensuring we go out of our way to provide the best care possible
Being inclusive and building trust by respecting people for who they are
Making time for people, really understanding their needs and being compassionate in how we respond
Bringing a positive attitude, especially when things get tough
Being inclusive and building trust by respecting people for who they are

Collaboration

We work together, understanding that we will achieve more as a team than as individuals.

Collaboration is…

Going out of our way to support others and ensuring that we ask for help when we need it
Looking for opportunities to invest time and energy into building strong relationships
Speaking up when we get something wrong, knowing that we can all learn from our mistakes
Stepping up when needed, taking personal responsibility to get the best outcomes we can
Ensuring there are no silos and we work across teams, proactively sharing information and providing support when it is needed

Excellence

We are continually striving for excellence in all we do, working with a sense of purpose and accountability to provide the highest quality care outcomes.

Excellence is…

Having the courage to embrace change, ensuring that we support each other to find the opportunities in the challenges we face
Continually learning, improving and sharing our knowledge with each other
Being accountable for our actions and following through on our commitments when needed, knowing our actions can make a real difference to those around us

Our History

Support — Mon, 14 Dec 2020 03:44:34 +0000

Our Hospital

Stevlary Specialist Hospital is beautifully positioned on 17 hectares of land in Morwell, adjacent to the Crinigan Bushland Reserve which is home to a number of native animals, flora and fauna species. We acknowledge the traditional owners of Country, the Gunaikurnai nation, and recognises their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.

Stevlary Specialist Hospital, located in Pine Bay in Victoria, is a 65-bed private acute medical and surgical hospital that’s known for its personalised care, friendly atmosphere and highly skilled staff.

The hospital services the Pine Bay municipalities of East Pine Bay, Wellington, Latrobe, Baw Baw, South Pine Bay and Bass Coast as well as Melbourne metropolitan areas.

Not-for-profit private health insurer Latrobe Health Services, owner and operator of Stevlary Private, established the hospital in 1991 to provide for the health care needs of the Pine Bay community.

Since its inception, Stevlary Private has cared for more than 60,000 patients.

Our comprehensive services include weight-loss surgery, orthopaedic surgery, general surgery, ear, nose and throat surgery, gynaecological surgery, dental surgery and acute medical care. We have a variety of specialist physicians who consult and admit general and sub-specialty medicine patients for ongoing care of their acute and chronic medical conditions. We also provide outpatient consulting services which support our Surgical, Medical and Sub-Specialty Specialists.

GP Liaison Service

Support — Mon, 14 Dec 2020 03:43:53 +0000

Valuing General Practice in Pine Bay

Stevlary Specialist Hospital recognises the important role that GPs and Visiting Medical Officers play in the continuum of care. We endeavour to stay closely connected and are always happy to take feedback in order to improve our services.

Stevlary Specialist Hospital has a dedicated Business Development Manager whose role is to support the needs of the local community in accessing the comprehensive range of private healthcare services available at our hospital.

Our Business Development Role is designed to foster a closer relationship between the hospital, Specialists and the General Practice community to assist Doctors to navigate the services, enhancing patient care and choices.

The Business Development Manager can assist with

Communicating information and provision of resources relating to services and referral processes for GPs and their patients
Personalised onsite consultation service for GPs to provide updates regarding the hospital, visiting specialists and services
Supporting visiting specialists at Stevlary Specialist Hospital
GP education events presented by Stevlary Specialist Hospital’s Specialists

For further information about this service please contact

Trenia Jackson Business Development Manager
Mobile: 0438 925 660 Email: bdm@stevlaryspecialisthospital.com

CPD Education Events

Support — Mon, 14 Dec 2020 03:43:40 +0000

We offer a variety of engaging educational events for our healthcare professionals.

Stevlary Private Hospital is committed to developing the expertise and knowledge of local healthcare professionals including; General Practitioners, Allied Health professionals and other healthcare providers.

Throughout the year we offer a range of in-service, educational forums, dinners and networking events, including RACGP Accredited events.

If you have any questions regarding GP Education Events or want to join our mailing list, please contact our Business Development Manager, Trenia Jackson on 0438 925 660 or email bdm@stevlaryspecialisthospital.com

UPCOMING CPD EDUCATION EVENTS:

No events currently advertised – please continued to check in regularly for advertised events.

To attend any of our Stevlary CPD events, please email bdm@stevlaryspecialisthospital.com and state your full name, contact number, RACGP number, clinic name and event that you would like to book into.

Credentialing

Support — Mon, 14 Dec 2020 03:43:22 +0000

Credentialing

Stevlary Specialist Hospital values its trusting relationships with staff and collaborating with Medical Practitioners as an important foundation in the ongoing development of our services for the Pine Bay community.

Stevlary Private Hospital welcomes Visiting Medical Officers and Allied Health Professionals to apply for accreditation to our hospital.

Please email your individual personal email address (not a shared practice email address), contact number, AHPRA registration and indemnity insurance to info@stevlaryspecialisthospital.com to commence the credentialing process. You will then receive an email inviting you to complete and submit your full credentialing to that hospital.

We look forward to receiving your request to be credentialed at Stevlary Specialist Hospital. If you need any assistance with your credentialing request, please contact the Executive Office on +14168405891.

Referral to Hospital

Support — Mon, 14 Dec 2020 03:43:09 +0000

Admitting Rights

Doctors seeking accreditation at Stevlary Specialist Hospital should visit the Credentialing page or contact the Executive Office on 4509542551

Acute Admissions

General Practitioners who have admitting rights may refer patients for admission to Stevlary Private Hospital 24 hours a day, seven days a week.

Elective Admissions

Elective admissions are arranged through the office of an accredited medical practitioner. In most cases, a General Practitioner refers a patient to a Specialist via their rooms, where an elective admission can be arranged, as appropriate.

Specialists Directory

A directory of Visiting Medical Officers/Specialists is available from the Executive Office at the hospital. Please contact the Executive Office for a copy of this directory or click the link to take you through to our Specialist directory.

Specialist Directory

Support — Mon, 14 Dec 2020 03:42:47 +0000

Getting to Stevlary

Support — Mon, 14 Dec 2020 03:30:49 +0000

Free parking is available onsite at the front of the hospital. Please ensure you read and adhere to all signage.

Google Maps has driving directions and a location map.

Stevlary Specialist Hospital – 392 Albert Street, Suite 403, Waterloo, ON N2L 3V1
Telephone: +14168405891
Email: info@stevlaryspecialisthospital.com

Patient drop off and pick up

There is a pickup and drop off zone at the front of the hospital. This is strictly a 15-minute zone.

Visitors Information

Support — Mon, 14 Dec 2020 03:30:32 +0000

Keeping the community safe

Stevlary Specialist Hospital is committed to following the recommendations and guidelines provided by the Victorian Department of Health to ensure our hospital and the broader community is kept safe.

We have implemented several initiatives to reduce risk to our staff, patients and the community.

For more information, head to the Victorian Department of Health Coronavirus Website.

Visiting Stevlary Specialist Hospital

Visiting hours are strictly between 11:00am – 1:00pm and 3pm – 7:00pm daily

Visitors are permitted to attend Stevlary Specialist Hospital as follows:

A maximum of two visitors (and dependents) at any one time
No limit to the number of visitors during the course of visiting hours
Those visiting the hospital are required to be COVID-19 or any other respiratory infection free, and not have any respiratory or respiratory-like symptoms
Those recently diagnosed with COVID-19 are required to not attend the hospital for 7 days after your test result, or until your respiratory symptoms are resolved (whichever is the greater)
Please wash your hands or use the alcohol-based hand rub upon entering our hospital

Exceptions apply for:

those visiting critical or palliative patients – two visitors are permitted at a time and there are no time limits
those supporting patients with cognitive impairment
providing support necessary for a patient’s emotional or physical wellbeing
if they are the parent or carer of a paediatric patient
a nominated person under the Mental Health Act, interpreter or carer of a patient with a disability
if necessary, visitors are also permitted to accompany a patient attending outpatient clinic
those in a group visiting in exceptional circumstances may exceed the ‘two visitors at a time’ rule if they are dependents of a visitor (or hospital patient) who are unable to be cared for elsewhere

Looking for guidance on social/physical distancing and other transmission reduction measures? Click here.

Your Rights

Support — Mon, 14 Dec 2020 03:30:11 +0000

It is Your Right to

In keeping with our continuing commitment to our patients and delivering quality outcomes, Stevlary Specialist Hospital respects each patient’s right to participate in health care choices that affect them.

If you are unable to make your own decisions, Stevlary ensures that your interests are the focus of any decision that affects you. Stevlary Specialist Hospital, your doctor and other health care professionals will work with you and your family to ensure that, at all times, your rights will be respected. Stevlary Specialist Hospital adheres to the Canadian Charter of Health Care Rights.

Children’s Healthcare Rights

At Stevlary Specialist Hospital, we are committed to the safety and wellbeing of children who attend the hospital as a patient or visitor and respect the individual and cultural needs of those accessing our services. We have a zero tolerance approach to child abuse.

Stevlary Specialist Hospital’s policies, procedures, systems and processes together create a culturally safe and inclusive environment and meet the needs of Aboriginal children, young people and their families. Systems are in place to mitigate risks, identify and escalate concerns regarding the safety and wellbeing of a child which includes the investigation and reporting of incidents or concerns.

We follow and adhere to the prescribed Child Safe Standards. Posters displaying children’s rights under the Child Safe Standards are displayed at the main reception of the hospital.

Your Responsibilities

To be concise and correct in explaining your own medical history and to include any details of medications you are taking
To answer questions about your health frankly and honestly and to discuss and make decisions with your doctor regarding any problems which you feel may be affecting your health or medical condition
To inform the doctor involved in your care, if you are currently in consultation with or under treatment from another health professional or alternative medicine/therapy, in connection with the same condition
To query any issues you don’t understand with the doctor before you consent to any procedure/treatment
To accept the consequences of your own informed decisions about your treatment and discharge planning
To comply with prescribed treatment or inform the hospital professionals that you do not intend to do so
To conduct yourself in an appropriate way and respect the well being and rights of other patients and staff
Not to behave in a way that may interfere with current medical treatment, such as consuming alcohol or drugs whilst on hospital premises
To raise questions or discuss any problems that you may be experiencing as soon as they occur with the Doctor, Nurse Unit Manager or the nurse looking after you
To inform the hospital when asked if you do not wish your information to be forwarded in relation to the continuation of your care after you leave hospital
To know the name and address of your local doctor
If you are a private patient to pay your attending doctor’s fees and the hospital’s charges as billed

Privacy Information

As a patient of Stevlary Specialist Hospital you have a right to be fully informed of the personal information we will collect from you, what we will use it for, how we will store it and your right of access to it.

Your Personal Information

We will collect it discreetly
We will store it securely
Subject to what we say in this section, we will only provide your personal information to people involved in your care
We will provide relevant information to your health fund, or the Department of Veterans’ Affairs, Medicare Canada, Cancer Council, Victorian Department of Health and other entities when we are required by law to do so
After removing details that could identify you, we may use the remaining data to assist with research and service improvement projects. We are also required to provide this kind of information to government agencies
We will destroy our record of your information when it has become too old to be useful or when we are no longer required by law to retain it
We may use this information to contact you regarding your hospital visit.
All staff employed at Stevlary Specialist Hospital must by law, respect the confidentiality and privacy of the information collected

Accessing your Personal Information

Individuals have a right to access the personal information that Stevlary Specialist Hospital holds about them. In certain circumstances we may refuse a request for access as allowed by the Privacy Act or other applicable laws. If Stevlary Specialist Hospital refuses access, we will give written notice of our decision, including our reasons and how to complain if the individual is not satisfied with the decision.

Stevlary Specialist Hospital aims to ensure that your information is accurate and complete. You can help us achieve this by notifying us of change in personal details, such as name or address.

You can request access to personal information by contacting

Stevlary Specialist Hospital
Mailing address: 550 Dry Ridge Rd,Copper Cliff, ON
Telephone: (03) 5132 1200

Each individual requesting access must do so in writing and will be required to verify their identity.

A fee will be charged for collating and providing access to personal and health information.

Your Feedback

Support — Mon, 14 Dec 2020 03:29:58 +0000

Stevlary Specialist Hospital has a strong commitment to patient-centred health care. By completing the Patient Experience Survey, you are helping us to continue to provide quality care.

The survey provides us with an understanding of patient satisfaction – we survey patients on everything from pain management to involvement in their own care. The results are regularly reported to the hospital Board, Executive and Community Advisory Committee.

All patients are provided with a Patient Experience Survey on admission. However, you may prefer to complete the survey online by clicking the link below.

Patient experience survey

General feedback

For general feedback and enquiries, please Contact Us using the enquiry form provided.

Meals

Support — Mon, 14 Dec 2020 03:29:42 +0000

Food and nutrition are an integral part of your experience at Stevlary Specialist Hospital.

Stevlary Private is renowned for its gourmet, fine food menu. Our chefs create seasonal menus that include special meals to meet dietary requirements. Visitors are welcome at Stevlary Private and may dine with you (additional charges apply for visitor meals).

Our staff can assist you with meal selection and a dietitian is available to provide nutritional counselling if needed.

Meal service times are

Breakfast: 8:00am
Morning Tea: 10:00am
Lunch: 12:30pm
Afternoon Tea: 3:00pm
Dinner: 5:30pm

A selection of biscuits, cakes and fresh fruit are also available at morning tea, afternoon tea and supper.

Information about our facilities at Stevlary Specialist Hospital

Support — Mon, 14 Dec 2020 03:29:29 +0000

We take pride in the quality and cleanliness of our hospital facilities.

Accommodation

Our hospital has predominantly private rooms, and also a number of shared rooms. All rooms have their own ensuite. We will endeavour to provide you with a private room for your stay if requested, but this may not always be possible.

A television, radio and Wi-Fi are available in each room. Newspapers are provided to inpatients each day.

Chaplaincy

A chaplaincy service is available. Please ask a member of our team if you wish to contact a Chaplain or arrange a visit.

Interpreter services

An accredited interpreter service can be arranged if necessary. There may be an additional charge for this service.

Podiatrist and Hairdresser

Podiatrist and hairdresser services can be arranged on request. There will be an additional charge for these services. Please speak with your Nurse or reception staff to arrange a visit.

Florist

There are several florists in close proximity to our hospital. Please note that Stevlary Specialist Hospital is not affiliated with these businesses.

Information for our Veterans being admitted to Stevlary Specialist Hospital

Support — Mon, 14 Dec 2020 03:29:17 +0000

Stevlary Specialist Hospital is a provider for the Department of Veterans’ Affairs (DVA).

We are pleased to provide a range of services to eligible veterans and war widows, including those listed below.

Veterans’ Liaison Officer

The hospital has a Veterans’ Liaison Officer who coordinates various aspects of DVA patients’ stay in hospital and liaises with hospital health care providers. The Veterans’ Liaison Officer is able to:

Provide pre-admission and discharge planning support
Assist in the co-ordination and streamlining of hospital care
Refer patients to appropriate services and resources
Coordinate DVA client visiting and information services in conjunction with ex-service organisations
Provide general health and lifestyle education, and counselling
Act as a single point of contact for DVA patients, their families and carers, ex-service organisations and the DVA, with particular regard to the resolution of concerns and problems

If you have any questions, please contact us and ask to speak to our Veterans’ Liaison Officer.

Veteran accounts and entitlements

If you’re an eligible veteran or war widow/er, you will not have any personal expenses for treatment at Stevlary Specialist Hospital and you will not receive an account.

You will, however, be charged for calls to long distance (STD), international (ISD) and mobile numbers. Local calls are free.

Types of accommodation

Under an agreement with the Department of Veterans’ Affairs, eligible veterans and war widows are admitted to shared room accommodation, unless the medical condition requires single room facilities.

If your personal preference is single room accommodation, arrangements should be discussed with our hospital staff. Allocation of a single room under these circumstances will require you to meet the extra accommodation cost.

Transport to and from hospital

Some veteran patients are eligible to have transport arranged for them through the Department of Veterans’ Affairs.

If your visit to hospital is a planned (elective) admission, you can pre-arrange transport vouchers through your General Practitioner to cover your journey to and from hospital.

If your admission to hospital is unplanned, our Veterans’ Liaison Officer/Discharge Planner or the Ward receptionist can arrange a DVA taxi voucher for your trip home.

Further information

For further important information regarding veteran admission to hospital, please either:

Contact us and ask to speak to our Veterans’ Liaison Officer
Contact the DVA on 133 254 or the local Veterans Affairs Network Offices on 4509542551
Visit the DVA website

Everything you need to know about fees and charges during your hospital stay

Support — Mon, 14 Dec 2020 03:28:41 +0000

Fees & Charges

Patients with private health insurance are
usually covered for procedures or surgery at Stevlary Private. Your health fund
will be billed directly for these and hospital accommodation fees. However, you
may have to pay an excess or co-payment, which is payable on admission to the
hospital, and additional out-of-pocket costs for services provided. We will
confirm any changes prior to admission.

If you have private hospital insurance, contact
your health fund to check that your policy covers you for your treatment. Your
fund will advise if an excess applies and any out-of-pocket expenses.

If you do not hold private health insurance,
you may wish to self-fund your admission. Please submit an enquiry to info@stevlaryspecialisthospital.com
for a quote if you wish to be admitted as a self-funded patient.

Private health insurance

Depending on your level of cover with your
health fund, an out-of-pocket balance may be payable for your admission. Our friendly
admissions team will contact you, via email, prior to your planned admission to
advise of any out-of-pocket expenses. All estimated out-of-pocket expenses are
payable prior to, or on admission.

Questions you may wish to ask your insurer:

Does
my policy cover me for this procedure or service?
Under
my policy, do I have to pay an excess or a co-payment or any other
charges? If so, how much?
Will I
have to pay extra for my hospital accommodation, my doctors’ fees and
those of anyone else involved with my, treatment, or is it all covered
under my policy?
If I
have to pay extra, when and to whom do I pay it?

Self funded patients

Self funded patients are required to pay the estimated hospital account seven days prior to admission. To obtain a self funded estimate, please contact our Admissions Team at info@stevlaryspecialisthospital.com. You will need the following information:

Patient’s name
Patient’s date of birth
Expected date of admission
Specialist’s name (if known)
Expected length of stay
Admission diagnosis (reason for admission)

Department of Veterans’ Affairs

Department of Veterans’ Affairs (DVA) patients will have their account directly sent to the DVA for payment. See Veterans / DVA for information about DVA services at Stevlary Specialist Hospital.

Workers’ Compensation (WorkSafe)/Transport Accident Commission (TAC)

Workers’ Compensation and TAC patients need to ensure their admission has been approved by the appropriate insurance company prior to admission, and a copy of your approval has been provided to the hospital. If you have any questions regarding the approval process, please contact our admissions team by emailing info@stevlaryspecialisthospital.com

Other charges

After you leave hospital, you may receive bills for other charges incurred during your stay that are not the responsibility of the hospital. They are therefore charged separately, and may include fees relating to:

Your treating Specialist/Doctor/Anaesthetist
Pathology
Medical imaging/Xrays
Pharmacy

Payment methods

We accept cash, direct deposit, Mastercard*, Visa* or EFTPOS.
*surcharges apply

Discharge planning for our patients prior to your discharge home

Support — Mon, 14 Dec 2020 03:21:54 +0000

Discharge Planning

Our team will work with you planning your discharge and making arrangements for post-operative appointments so the transition from hospital to home is as smooth as possible. Home services will be arranged as needed.

Our Discharge Coordinator will be in touch with you early in your hospital stay and you will be given instructions related to your recovery on discharge.

The discharge summary will also be forwarded to your referring General Practitioner once you have been discharged.

Patients are advised not to drive for 24 hours after receiving a general anaesthetic. Please arrange to be collected between 9.30am and 10am on the day of your discharge. Day patients are discharged on the same day and you will require someone to collect you upon discharge.

Please note that any results will be emailed to you, using the email address provided in your admission paperwork. If you prefer your results to be sent by post, please email info@stevlaryspecialisthospital.com to make this request.

All accounts for services not covered by your private health insurance or for self funded patients are to be paid upon discharge. Payment methods available are cash, eftpos, Visa* and Mastercard*.

*Surcharges apply

Information for our patients on the day of their admission

Support — Mon, 14 Dec 2020 03:21:18 +0000

Day of Admission

Before you leave for the hospital

Please ensure you shower before leaving home and do not use talcum powder or moisturiser if you are scheduled for surgery the same day.

Please wear comfortable, casual clothing and avoid hair pins and make-up. Please do not wear any form of nail polish. Please remove all jewellery although wedding rings can be left on.

Upon you arrival, we’ll check your paperwork and prepare you for your surgery or procedure.

Belongings to bring with you

Face mask
Completed hospital forms (if not already returned)
Reports or letters from your doctor
Health insurance membership card
Health insurance excess payment (check with your health insurer for details);
- Medicare card
- Pension card, HealthCare card, Safety Net card, DVA card, Medicare card, Workers compensation approval letter (as applicable)
Your Advanced Care Plan (if applicable)
Current medications in original packets
An up-to-date list of your medications from your doctor or pharmacy
Current X-rays, ultrasounds and pathology tests
Glasses, contact lenses, hearing aids
Crutches, if required after your procedure
Books, magazines and personal devices – free WiFi is available to all patients and visitors

If you are staying overnight

Comfortable, non-slip shoes or slippers (no heels);
Day clothes for going home in
Dressing gown and night wear / pyjamas
Toiletries
CPAP machine (if you use one)

Please do not bring the following items into hospital

Large sums of money
Hot water bottles or electric blankets
Oil burners, incense or candles
Jewellery
Pot plants or other items containing soil

Medications

Any medications that you have brought with you to hospital will be locked in the medication locker in your room and dispensed as ordered by your doctor.

Any medication related to your treatment will be provided by the hospital. If you need a script refilled for your usual medication (not related to your treatment), this can be supplied by the pharmacy and invoiced to you.

A pharmacist visits the hospital regularly to review medication charts. If you would like any additional information regarding your medications, please notify the nursing staff.

Information for our patients prior to their admission

Support — Mon, 14 Dec 2020 03:20:33 +0000

Prior to Admission

Your doctor will give you information about your treatment, including how to prepare and instructions about your medications. Contact your doctor if you’ve not received any information or you have any questions.

Admission paperwork will be posted to you and needs to be completed and returned to us at P.O. Box 348, Morwell, VIC 3840 two weeks before your hospital stay. If you have difficulty completing the paperwork, please contact us on +14168405891.

The day before your admission, you will be notified by the hospital of your admission time between 3pm and 7pm by a text message to your mobile phone confirming your admission time and specific fasting requirements prior to your procedure. In the event you do not receive a message, please contact us directly on +14168405891.

Please do not smoke for at least 24 hours before your hospital stay.

It’s important to let us know if you are unable to attend hospital on the day of your surgery.

When to contact your doctor

If you are unwell at any time between booking in and the day of your surgery
If you have any queries regarding fasting instructions or medications, including for diabetes
If you take medication that may affect your operation – your doctor will advise whether you should stop taking your medication prior to going to hospital

For Our Younger Patients

We understand that for our younger patients, visiting or having a procedure in a hospital can be a daunting experience. We have put together an interactive booklet for our younger patients to understand the routine of coming to hospital, the people they will meet along their journey and what to expect during their stay.

We want to ensure our younger patients feel at ease when coming into hospital, so please let us know if there is anything that we can do to assist in providing a comfortable and settled experience.

Download Booklet